Certificate IV in Community Services (Information, Advice, Referral)

Certificate IV in Community Services (Info, Advice, Referral)

CHC42508

This Course is for:

Workers in this occupational group are Professional Advisors who work with a broad range of people and assist them through accurate referrals to service providers and to other resources within the community. Workers may also be in Citizen Advice Bureaus and Information Referral Services.

Career Options:

Personal Advisors
Information Workers
Community Advisory Worker
Referrals Manager

Listed below are the Core and Elective units which are included in the Certificate IV in Community Services (Information,Advice and Referral):

To gain this qualification you will need to complete a total of 15 units of competency consisting of 10 Compulsory Units and 5 Elective Units.

Code	Title	Core/Elective
BSBINM201A	Process and maintain workplace information	C
CHAGOMA	Use targeted communication skills to build relationships	C
CHCCS400A	Work within a relevant legal and ethical framework	C
CHCCS407B	Operate referral procedures	C
CHCCS411A	Work effectively in the community sector	C
CHCCS416A	Assess and provide services for clients with complex needs	C
CHCCS422A	Respond holistically to client issues and refer appropriately	C
CHCLD415A	Confirm client developmental status	C
CHCORG405C	Maintain an effective work environment	C
HLTHIR404B	Work effectively with Aboriginal and/or Torres Strait Islander people	C
CHCINF407C	Meet information needs of the community	E
CHCINF403C	Coordinate information systems	E
CHCNET404A	Facilitate links with other services	E
CHCMH301A	Work effectively in mental health	E
CHCNET503C	Develop new networks	E

WHAT DOES THE COURSE PROVIDE?

Certificate IV in Community Services (Information, Advice and Referral) is a nationally recognised accredited course which provides necessary skills and training to work within community as a Personal Advisor.

WHAT CAN I DO WITH THIS QUALIFICATION?

On completion of the course, the student will be able to assist customers towards economic and social participation by accurately referring them to service providers and monitoring their progress and records.

ENTRY REQUIREMENTS

Students must have basic literacy and numeracy skills

TRAINING DELIVERY AND ASSESSMENT

This training is offered, either by face to face, flexible work based or distance studies. Assessment is competency based. Your tutor will provide you with the information required for this qualification.

STUDENT SUPPORT

Our students are our main priority and as such, we endeavour to support them in their studies. A variety of student support methods is offered, from ongoing one on one tutorial support as arranged between tutor and student by making an appointment, to group support when required. A tutor is available to answer and assist with any questions the student may have.

QUALIFICATION

On completion of the course the student will receive a Certificate IV in Community Services (Information, Advice and Referral). Those who complete only part of the course will receive a Statement of Attainment for units completed.