Use targeted communication skills to build relationships

CHCCOM403A

Learning Outcomes:

This unit describes the knowledge and skills required to apply specific workplace communication techniques to build and maintain relationships with clients and colleagues based on respect and trust.

On completion of this unit of competency, you will receive a Certificate of Participation and should be able to:

1. Communicate effectively with clients and staff
2. Contribute to the implementation of effective communication strategies
3. Use specific communication techniques to maintain constructive interaction
4. Facilitate discussions
5. Identify communication strategies to build relationships with clients who are involuntary or present communication challenges

Expected Duration:

Delivery and Assessment:

This unit is offered, either by workshop or flexible distance learning and involves competency based assessment.

Cost: $225.00